Providing FREE Auto Body and Paint Training Videos
Do have or know someone that has an Auto Body Shop that provides quality work and stellar customer service? We’re looking for the January shop to be featured on Collision Blast. FEATURED SHOPS
All you need to do is to add a link in the comments section below with a YouTube video about the business. This can be your shop; or perhaps you are a happy customer and would like to thank them by recommending nominating their collision repair business.
Register for Vision Hi-Tech today: http://www.visionkc.com
Find out how to Get AskPatty.com Certified Female Friendly® here http://www.askpatty.com/getcertified/
Interview carefully. Standardize your interview questions so that each applicant is asked the same set of questions and keep good notes about the interview. Is the applicant prepared for the interview? Ask questions such as, “what do you know about this company”? If the applicant stumbles with answers, it will be obvious that they are unprepared. Ask about what it is the applicant has to offer for your business and look for specific qualities in their answers. Look for goals, remember that without goals of some kind in place, the applicant probably has no clear direction for success.
Does the applicant appear professional? First impressions really count, so if the applicant doesn’t present well, or is unable to dress the part, it’s a safe bet that they may not fit in with your team. Check references, by law it is okay to give out information if it is true and related to the job. Ask about the job the former employee is applying for, and only comment on his or her ability to perform those types of duties. Look to see if the applicant insist on bad-mouthing a former employer, listen politely and then gracefully end the interview.
There are many tips, tricks and methods that will aide you in making a good hiring decision and while these steps won’t guarantee you hire the right person for the job, they will prevent a lot of hiring mistakes.
By Bob Cooper
If you are not getting the results you’re looking for from your employees, before you jump to any conclusions, the first thing you need to consider is the first T, which stands for Training. If your employees aren’t meeting your performance standards, then the solution may be as simple as providing them with the proper training. If training doesn’t work, then you need to move on to the second T: Transfer. You may very well have a great employee, but you may also have them in the wrong position in your company. If training doesn’t work, and there is no other position you can transfer them to, the next step is for you to either Tolerate, or Terminate. If you decide to tolerate, the best advice I can give you is to get out a calendar, and set a deadline with the employee. Otherwise, you and your business may end up paying an extraordinary price, and when the day comes that you finally do let that employee go, you’ll be telling yourself you should have made the decision a long, long time ago.
If you’re interested in more tips on effective employee management from Elite Worldwide President Bob Cooper, visit the Elite website at www.EliteWorldwideStore.com.
I Saw It On Google has partnered with Collision Blast to present the monthly featured body shop business award. This award is determined by researching collision repair videos, websites, and other online activity. We are looking for business that focus on customer service and provide quality collision and refinish repairs.
The December, 2010 Featured Body Shop Business is FCC Collision Centers located in California.
[youtube]http://www.youtube.com/watch?v=wb2Q84l14kM[/youtube]
FCC Collision opened the doors for business in 1975 in Mountain View, CA. FCC later opened a second shop in Milpitas, CA. FCC has found that over half of their customers are females. Therefore, FCC strives to be properly trained to be aware of what their female customers were looking for in a collision business. FCC is an AskPatty female friendly certified repair shop, which helps achieve their goal of providing stellar service for female customers.
FCC take great pride in being a family operated business and work hard to eliminate the frustration and confusion of the repair process.
To assure that your car is properly repaired FCC uses a company called AllData, which provides the specifications and repair guidelines. To verify the quality of repairs they use a company called VeriFax.
For more information visit:
177 East Evelyn Ave.
Mountain View , CA 94040
Matt Piper (mpiper@fcc-collision.com)
(P) 650-965-1440
(F) 650-965-0228
1416 S Main St.
Milpitas , CA 95035
Jason Piper (jpiper@fcc-collision.com)
(P) 408-263-9999
(F) 408-263-6402
Please Note: CollisionBlast does not claim nor guarantee the customer satisfaction or quality of repairs.
“Family Owned Business For Over 30 Years”
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