When you start to see a pattern in behavioral issues; such as a tech, manager or service advisor coming in late, here are the things you need to consider: 1) If you don’t nip it in the bud it will get worse. 2) Employees need to be responsible for their own behavior. 3) They need to know why you have specific policies in place. So the next time an employee starts to develop a pattern of bad behavior, such as coming in late, call them into a private environment and ask them why they were late. When they have given you their explanation, say something like this…
You Are What You Wear – Are You A Professional Technician?
The Front Desk I went to the doctor’s office the other day and it was quite an experience. First of all, I walked into the front desk to sign in, but they did not have a sigh in sheet. I stood at the window waiting to let them know that I was there, as I […]
Auto Repair Estimates – Part 4 – Auto Estimator Training
CollisionBlast.com – This video is part 4 of auto repair estimates. In this video we’ll discuss why estimating guides are only guides, flat labor, labor rates, and how to challenge the times given in estimating systems, such as Mitchell, CCC Pathways, web-est. For more collision repair training visit http
Primer Surfacer – The Final Fill – Auto Paint Training
CollisionBlast.com This is a video about how and why to use primer surfacer.
Featured Auto Body Shop in Dallas – Service King Collision Repair Center
The best leaders are the best servants. If you’re not giving back, you’re not reaping the full benefits of being successful. Service King Collision Repair have over 25 locations throughout Dallas, Fort Worth and Houston. They are the largest independently owned in the nation, with the same CEO and owner, Eddie Lennox that started the […]